The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams
Job Summary
The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams.
This position includes end-user remote support, taking phone calls, providing basic troubleshooting steps, working with the technical admin team, opening and closing tickets, reviewing emails, logging, and escalating as needed.
Comply with the Global IT Security Policy as it pertains to hardware, software, security/data safety, and compliance.
Matching Summary
The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams.