Neighbourhood Officer

London Borough of Hillingdon

Hillingdon, United Kingdom
Not specified; c2 grading secured; c1 st + ard tar...
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End-to-end tenancy management service delivery
First point of contact for residents
Risk management including fire safety and safeguarding
** The London Borough of Hillingdon is seeking Neighbourhood Officers to transform housing services with a focus on community engagement and resident advocacy. Ideal candidates should be proactive and resilient, committed to improving residents' lives while managing tenancy services effectively. **

Job Summary

  • The role focuses on moving from process-driven to people-driven service by working directly with residents rather than just for them.
  • Key responsibilities include delivering end-to-end tenancy management, acting as the first point of contact for residents, and managing risks such as fire safety and safeguarding.
  • The council offers a 36-hour workweek, flexible hours, and professional development opportunities including Multiverse courses and CIH qualifications.

Matching Summary

Match Score: 75

** The London Borough of Hillingdon is seeking Neighbourhood Officers to transform housing services with a focus on community engagement and resident advocacy. Ideal candidates should be proactive and resilient, committed to improving residents' lives while managing tenancy services effectively. **

Salary

Not specified; C2 grading secured; C1 standard target

Skills & Requirements

Must-have

  • End-to-end tenancy management service delivery
  • First point of contact for residents
  • Risk management including fire safety and safeguarding
  • Emergency response coordination
  • Collaborative working with internal teams

Nice-to-have

  • Passion for making a difference in community
  • Proactive and adaptable mindset
  • Strong communication and listening skills
  • Commitment to continuous improvement
  • Resilience under pressure

Key Requirements

  • Right to Work in the UK verification
  • Basic/Standard/Enhanced DBS Check
  • 2-5 years of referencing
  • Professional Registration Check
  • New starter health questionnaire

Work Rights

Must have Right to Work in the UK

Tailored Resume

Cover Letter