Software Provider Support Specialist Ii

oshro.nc.gov

Unknown, North Carolina, US
$39,671-$46,500; not specified; excellent comprehe...
Substitute tax form approval
External software provider support
Customer inquiry response
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • This position serves as technical support to the Department’s software provider community during the substitute tax form approval process, providing information to 75-80 external Software Providers via email, telephone and MS Teams.
  • The state of North Carolina offers excellent comprehensive benefits, including health insurance options, retirement plans, and numerous high-quality, low-cost benefits on a pre-tax basis.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Salary

$39,671-$46,500; Not specified; Excellent comprehensive benefits

Skills & Requirements

Must-have

  • Substitute tax form approval
  • External software provider support
  • Customer inquiry response
  • Process improvement suggestions

Nice-to-have

  • Flexibility and adaptability
  • Attention to detail
  • Organized workflow prioritization

Key Requirements

  • High school diploma or GED
  • Four years of related administrative experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter