The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry
Job Summary
The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry.
This role will be responsible for the long-term and short-term forecasting, planning, and review coordination across a diverse grouping of accounts.
Flexible benefits are tailored to each country and start the day you do.
Matching Summary
The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry.
Skills & Requirements
Must-have
long-term and short-term forecasting
call center forecasting models
statistical time series modeling
Anaplan and Excel
historical data analysis
contact volume and AHT forecast
Nice-to-have
proactive and independent work
effective collaborative relationships
accommodates variation
process improvement initiatives
team culture
flexible benefits
Key Requirements
2 or more years of forecasting and/or planning experience