Customer Service Specialist I

Thermo Fisher Scientific UK

Lagunilla, Costa Rica
On-site
Respond to medical information inquiries
Record interactions in databases
Identify and record adverse events
Thermo Fisher Scientific is seeking a Customer Service Specialist I to join their PPD clinical research team in Lagunilla, Costa Rica. The role involves providing medical information and support for clinical inquiries while adhering to regulatory guidelines

Job Summary

  • As a Medical Information Specialist I you will provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce.
  • Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
  • Thermo Fisher Scientific values the health and wellbeing of our employees.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Customer Service Specialist I to join their PPD clinical research team in Lagunilla, Costa Rica. The role involves providing medical information and support for clinical inquiries while adhering to regulatory guidelines.

Skills & Requirements

Must-have

  • Respond to medical information inquiries
  • Record interactions in databases
  • Identify and record adverse events
  • Maintain knowledge of corporate policies
  • Excellent verbal and written communication

Nice-to-have

  • Positive and professional demeanor
  • Work independently and as part of a team
  • Ability to work under pressure

Key Requirements

  • Bachelor's degree or equivalent
  • 0 to 2 years of experience
  • Health care professional degree may be required in some countries

Work Rights

Not specified

Tailored Resume

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