#SGunited Jobs Desktop Support Engineer L1

ITCAN PTE. LIMITED

Singapore, Singapore
End user support for client platforms
Incident investigation and resolution
User account management including password resets
The role involves performing end-user support and troubleshooting client platform-related problems

Job Summary

  • The role involves performing end-user support and troubleshooting client platform-related problems.
  • Responsibilities include managing user accounts, administering local servers for software distribution, and maintaining asset records.
  • The position requires monitoring service levels, documenting system configurations, and coordinating hardware replacements with vendors.

Matching Summary

Match Score: 80

The role involves performing end-user support and troubleshooting client platform-related problems.

Skills & Requirements

Must-have

  • End user support for client platforms
  • Incident investigation and resolution
  • User account management including password resets
  • Local server administration for patching
  • Hardware replacement coordination with vendors

Nice-to-have

  • Experience with client platform upgrades
  • Ability to propose action plans for issues
  • Strong reporting and documentation skills

Key Requirements

  • L1 Desktop Support experience
  • Client platform troubleshooting skills
  • Server administration capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter