The Tier II/III UC Support Engineer acts as the primary point of contact for customer support requests within the Unified Communications Practice
Job Summary
The Tier II/III UC Support Engineer acts as the primary point of contact for customer support requests within the Unified Communications Practice.
This role involves troubleshooting hardware, software, and network issues, managing videoconferencing and AV systems, and participating in deployment projects such as Microsoft Teams and Session Border Controllers.
The position requires collaboration with internal teams, vendors, and customers to ensure timely resolution of incidents and maintain SLA compliance.
Matching Summary
The Tier II/III UC Support Engineer acts as the primary point of contact for customer support requests within the Unified Communications Practice.
Skills & Requirements
Must-have
Unified Communications support
Microsoft Teams expertise
VoIP technologies experience
Session Border Controller knowledge
Troubleshooting complex system issues
Microsoft O365 and Azure environments
Nice-to-have
Strong interpersonal skills
Results-oriented problem solving
Ability to manage multiple priorities
Collaboration with vendors and teams
Basic application programming
Positive attitude with diverse customers
Key Requirements
Minimum 3 years Unified Communications experience
High school diploma minimum
Preferred certifications in Microsoft Teams, Ribbon, or AudioCodes