It Technical Support

ISS STOXX

Makati City, Philippines
Hybrid
First-level support
Mac and windows 11 hardware
Ms teams phone deployment
The IT Technical Support role is a key contributor to ISS STOXX’s global customer support organization providing first-level support to offices across APAC, EMEA, and US

Job Summary

  • The IT Technical Support role is a key contributor to ISS STOXX’s global customer support organization providing first-level support to offices across APAC, EMEA, and US.
  • Build, configure, and troubleshoot Mac and Windows 11 desktop and laptop hardware, load software, and conduct audits for unlicensed software using Lansweeper, Workspace One, Intune Device Management, Airwatch, Horizon, SCCM for imaging, software installation and inventory management.
  • At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences.

Matching Summary

The IT Technical Support role is a key contributor to ISS STOXX’s global customer support organization providing first-level support to offices across APAC, EMEA, and US.

Skills & Requirements

Must-have

  • First-level support
  • Mac and Windows 11 hardware
  • MS Teams phone deployment
  • IT ticketing systems
  • ITIL framework knowledge

Nice-to-have

  • Skilled communicator
  • Customer focused
  • Problem solver
  • Business-focused approach
  • Diverse skills and perspectives

Key Requirements

  • 3-5 years of experience
  • 3 years of Windows 10/11 support
  • Office 365 products
  • Intune device management
  • Windows AutoPilot deployment

Work Rights

Not specified

Tailored Resume

Cover Letter