Supervisor, Customer Experience

Conduent Business Services

Pasay City, Philippines
On-site
Team supervision and management
Performance appraisal execution
Hiring and termination actions
Conduent Business Services is seeking a Supervisor for Customer Experience in Pasay City, Philippines. The role requires strong leadership skills to manage a team, oversee operations, and ensure high-quality service delivery

Job Summary

  • The role involves supervising daily tasks of business, technical support, and production teams to deliver mission-critical services.
  • The supervisor is accountable for functional, operational, and program management while evaluating information to solve problems.
  • The position requires delivering quality, productivity, and compliance KPI reports while coaching team members to enhance performance.

Matching Summary

Match Score: 85

Conduent Business Services is seeking a Supervisor for Customer Experience in Pasay City, Philippines. The role requires strong leadership skills to manage a team, oversee operations, and ensure high-quality service delivery.

Skills & Requirements

Must-have

  • Team supervision and management
  • Performance appraisal execution
  • Hiring and termination actions
  • Training and coaching delivery
  • KPI reporting and compliance

Nice-to-have

  • Strong communication skills
  • Problem-solving abilities
  • Ability to work without supervision
  • Coaching for associate growth
  • Understanding of best practices

Key Requirements

  • Broad technical expertise and industry knowledge
  • Experience managing hiring and termination actions
  • Ability to manage performance appraisals and pay reviews

Work Rights

Not specified

Tailored Resume

Cover Letter