Enterprise Customer Success Specialist, Philippines

Wiley

Philippines
Not specified; competitive compensation based on s...
Fully remote
Strong written and verbal english communication
Experience in customer support or success roles
Ability to manage multiple tasks and deadlines
This role supports the successful onboarding, adoption, and ongoing engagement of Wiley's Enterprise customers in the Philippines

Job Summary

  • This role supports the successful onboarding, adoption, and ongoing engagement of Wiley's Enterprise customers in the Philippines.
  • The company fosters a culture that obsesses over impact, challenges, and drives innovation to power infinite possibilities for customers and society.
  • Wiley offers meeting-free Friday afternoons to allow time for heads-down work and professional development alongside a comprehensive benefits package.

Matching Summary

This role supports the successful onboarding, adoption, and ongoing engagement of Wiley's Enterprise customers in the Philippines.

Salary

Not specified; Competitive compensation based on skills and location; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Strong written and verbal English communication
  • Experience in customer support or success roles
  • Ability to manage multiple tasks and deadlines

Nice-to-have

  • Experience in education or digital learning sectors
  • Familiarity with CRM systems and usage dashboards
  • Knowledge of Philippines higher education market

Key Requirements

  • Strong organization and follow-through skills
  • Accurate data management and reporting abilities
  • Proven ability to drive customer retention and renewal

Work Rights

Not specified

Tailored Resume

Cover Letter