Senior Ai & Automation Specialist

Autodesk

Base: based on experience + location; bonus/equity...
Applied artificial intelligence experience
Generative ai implementation skills
Knowledge management system design
This role focuses on applying AI to improve how Customer Success teams access guidance, policy, and operational information

Job Summary

  • This role focuses on applying AI to improve how Customer Success teams access guidance, policy, and operational information.
  • The position involves designing reusable workflows and templates to strengthen self-service and reduce reliance on repetitive human support.
  • Candidates will partner with cross-functional stakeholders to drive practical, responsible, and scalable AI-enabled solutions for team productivity.

Matching Summary

This role focuses on applying AI to improve how Customer Success teams access guidance, policy, and operational information.

Salary

Base: Based on experience and location; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive benefits package offered

Skills & Requirements

Must-have

  • Applied artificial intelligence experience
  • Generative AI implementation skills
  • Knowledge management system design
  • Workflow automation tool proficiency
  • Airtable or similar platform usage

Nice-to-have

  • Customer Success team support experience
  • Responsible AI governance understanding
  • Cross-functional stakeholder collaboration
  • JavaScript or Airtable scripting knowledge
  • Field team operational needs familiarity

Key Requirements

  • Bachelor's degree in related field or equivalent experience
  • 3+ years of experience in applied AI or automation
  • Experience with generative AI use cases
  • Familiarity with APIs and data structures

Work Rights

Not specified

Tailored Resume

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