Customer Support Specialist - Open Banking @ing Hubs Ro
282
Bucharest, , Romania
Api troubleshooting and support
Incident management aligned with itil
Developer onboarding and guidance
ING Hubs Romania operates as a borderless service provider offering software development, data management, and compliance services to 24 ING units worldwide
Job Summary
ING Hubs Romania operates as a borderless service provider offering software development, data management, and compliance services to 24 ING units worldwide.
The role involves providing day-to-day support to external developers by troubleshooting API issues, ensuring timely incident resolution, and maintaining a developer knowledge base.
The company fosters a flexible, collaborative work environment emphasizing work ethics, honesty, knowledge sharing, and continuous learning.
Matching Summary
ING Hubs Romania operates as a borderless service provider offering software development, data management, and compliance services to 24 ING units worldwide.
Skills & Requirements
Must-have
API troubleshooting and support
Incident management aligned with ITIL
Developer onboarding and guidance
Strong communication and empathy
Collaboration with engineering teams
Nice-to-have
Passion for excellent customer service
Ability to multi-task and prioritize
Organizational and analytical skills
Proactive and persistent attitude
Collaborative and team-oriented mindset
Key Requirements
Experience in customer support with technical queries