Technical Support (cybersecurity/edr)

Kaseya

Orlando, FL, United States
On-site
Endpoint detection and response (edr) support
Antivirus and malware troubleshooting
Windows os administration and security
Kaseya is seeking a Technical Support Engineer to provide expert assistance for their Datto EDR and antivirus solutions. The candidate should have substantial experience in technical support and cybersecurity, particularly with endpoint security technologies

Job Summary

  • Kaseya is seeking a skilled Technical Support Engineer to deliver world-class assistance for Datto EDR and Antivirus solutions to partners globally.
  • The role requires analyzing security alerts, investigating ransomware behavior, and managing endpoint isolation and recovery workflows.
  • Candidates must possess strong communication skills to explain technical concepts clearly while collaborating with engineering and product teams to resolve complex issues.

Matching Summary

Match Score: 85

Kaseya is seeking a Technical Support Engineer to provide expert assistance for their Datto EDR and antivirus solutions. The candidate should have substantial experience in technical support and cybersecurity, particularly with endpoint security technologies.

Skills & Requirements

Must-have

  • Endpoint Detection and Response (EDR) support
  • Antivirus and malware troubleshooting
  • Windows OS administration and security
  • Network protocols and firewall configuration
  • PowerShell scripting for automation

Nice-to-have

  • Managed Service Provider (MSP) experience
  • SOC workflow familiarity
  • Splunk or Wireshark log analysis
  • macOS endpoint security knowledge
  • OpenSearch or Kibana proficiency

Key Requirements

  • 5+ years technical support experience
  • 2+ years cybersecurity support experience
  • CompTIA Security+ certification preferred
  • Hands-on EDR platform experience
  • Remote support tool proficiency

Work Rights

Not specified

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