Gtech Service Manager For Latam (english, Portuguese)
Google
São Paulo, Brazil
Not specified (assumed hybrid based on industry standards).
Cross-functional collaboration with sales and product teams
Orchestration of technical troubleshooting escalations
Stakeholder management for executive business reviews
Google is seeking a gTech Service Manager for LATAM to enhance operational support for its Ads customers in the region. The role involves building relationships with sales teams, managing escalations, and ensuring customer satisfaction through effective technical solutions and support
Matching Summary
Match Score: 85
Google is seeking a gTech Service Manager for LATAM to enhance operational support for its Ads customers in the region. The role involves building relationships with sales teams, managing escalations, and ensuring customer satisfaction through effective technical solutions and support.
Skills & Requirements
Must-have
Cross-functional collaboration with Sales and Product teams
Orchestration of technical troubleshooting escalations
Stakeholder management for executive business reviews
Proactive identification of knowledge gaps in region
Nice-to-have
Experience with AI and self-service solution maturity
Ability to provide consultative support for large customers
Holistic view of technical services landscape
Key Requirements
Fluency in English and Portuguese
Experience managing operational health for regional teams