Service Management Business Analyst

Unity of Roseburg

Hybrid
Itil process knowledge in service environment
As is to be process documentation
Global stakeholder management
The role provides strategic guidance to address significant business needs and leads studies on the feasibility of proposed technologies

Job Summary

  • The role provides strategic guidance to address significant business needs and leads studies on the feasibility of proposed technologies.
  • Candidates will drive the globalization and standardization of technical systems while managing complex applications and diverse scopes.
  • Success requires translating business requirements into technical specifications and facilitating workshops to validate solutions.

Matching Summary

The role provides strategic guidance to address significant business needs and leads studies on the feasibility of proposed technologies.

Skills & Requirements

Must-have

  • ITIL process knowledge in service environment
  • As Is To Be process documentation
  • Global stakeholder management
  • Business requirement translation to technical specs
  • UAT plan development and support

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience with project management software tools
  • Membership in IIBA or CBAP qualification preference

Key Requirements

  • BA/BS degree with 2+ years experience
  • Master's degree preferred
  • CBAP qualification or BCS membership preferred
  • Demonstrable knowledge of ITIL trends
  • Experience in managed services environment

Work Rights

Not specified

Tailored Resume

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