Management consulting or technology advisory background
Enterprise saas or legal environment experience
Change management and wide-scale adoption expertise
This role serves as a trusted advisor guiding elite law firms and Fortune 500 companies in integrating Harvey's frontier agentic AI into their workflows
Job Summary
This role serves as a trusted advisor guiding elite law firms and Fortune 500 companies in integrating Harvey's frontier agentic AI into their workflows.
The position requires leading strategic implementations, monitoring customer health, and acting as a thought partner to drive long-term retention and value.
Candidates will benefit from being at the forefront of AI innovation while contributing to the growth of a rapidly-evolving Customer Success program.
Matching Summary
This role serves as a trusted advisor guiding elite law firms and Fortune 500 companies in integrating Harvey's frontier agentic AI into their workflows.
Salary
Base: $180,000-$210,000 OTE; Bonus/Equity: 80/20 split; Benefits: Not specified
Skills & Requirements
Must-have
Management consulting or technology advisory background
Enterprise SaaS or legal environment experience
Change management and wide-scale adoption expertise
Executive stakeholder influence and strategic planning
Nice-to-have
Thriving in ambiguity and high-intensity environments
Collaborative team-first mentality
Passion for shaping the future of work
Ability to prioritize competing tasks ruthlessly
Key Requirements
Top tier management consulting background
Strategic customer success experience in Enterprise SaaS
Experience with big law or in-house legal environments
Proven track record in change management for large tech projects