Bi-lingual Call Center Agent

SCR Medical Transportation LLC

Training: $17.00; post-training: $18.50; benefits:...
Onsite
Fluent in english and spanish
Answer calls within three rings
Meet 95% call answer rate quota
The company is recognized as an employer of choice and voted best company to work for by US News & World Report for 2025-2026

Job Summary

  • The company is recognized as an employer of choice and voted best company to work for by US News & World Report for 2025-2026.
  • Representatives must provide accurate trip status updates and ensure all PACE contract requirements regarding call volume and timing are met.
  • The role focuses on delivering high-quality customer service to individuals certified under the American with Disabilities Act.

Matching Summary

The company is recognized as an employer of choice and voted best company to work for by US News & World Report for 2025-2026.

Salary

Training: $17.00; Post-training: $18.50; Benefits: Not specified

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • Answer calls within three rings
  • Meet 95% call answer rate quota
  • Maintain talk time under 90 seconds
  • Handle lost and found calls

Nice-to-have

  • Empathetic attitude towards disabled individuals
  • Ability to multi-task effectively
  • Willingness to participate in re-training

Key Requirements

  • One year work experience
  • High School Diploma
  • Bilingual fluency (English/Spanish)

Work Rights

Not specified

Tailored Resume

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