Customer Support Analyst - Atm Services

Publix Serving (Civica)

**
Strong communication skills in english
Experience in call center environment
Ability to manage multiple issues concurrently
** The Customer Support Analyst - ATM Services position at Publix Serving (Civica) involves managing ATM monitoring and ticket management for Citibank’s ATMs. The role emphasizes excellent customer service and collaboration with technology and operations teams, requiring adherence to a 24x7 operational schedule. **

Job Summary

  • The Customer Support Analyst plays a crucial role in monitoring and managing ATM services for Citibank.
  • This position requires effective collaboration with technology and operations teams globally.
  • Exceptional customer service is a key aspect of the role, ensuring comprehensive resolution of customer concerns.

Matching Summary

Match Score: 75

** The Customer Support Analyst - ATM Services position at Publix Serving (Civica) involves managing ATM monitoring and ticket management for Citibank’s ATMs. The role emphasizes excellent customer service and collaboration with technology and operations teams, requiring adherence to a 24x7 operational schedule. **

Skills & Requirements

Must-have

  • Strong communication skills in English
  • Experience in call center environment
  • Ability to manage multiple issues concurrently

Nice-to-have

  • Proactive team player
  • Commitment to excellence in service delivery
  • Ability to adapt to changes rapidly

Key Requirements

  • Prior experience in customer service
  • Ability to work various shifts
  • Analytical thought processes for issue resolution

Work Rights

Not specified

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