The Assistant Vice President of Alternative Client Service role will ensure State Street delivers Client Service excellence to our alternative assets clients, consistent with our global operating model
Job Summary
The Assistant Vice President of Alternative Client Service role will ensure State Street delivers Client Service excellence to our alternative assets clients, consistent with our global operating model.
Responsibilities include initiating and managing servicing interactions, identifying opportunities for client growth and continuous improvement, and serving as an escalation point for high-impact service issues.
The role requires strong client management, group collaboration, service and issue management, analytical thinking, problem-solving, product expertise, and priority management skills.
Matching Summary
The Assistant Vice President of Alternative Client Service role will ensure State Street delivers Client Service excellence to our alternative assets clients, consistent with our global operating model.
Salary
Base: $80,000 - $140,000 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits program including retirement savings plan, insurance, paid-time off, Employee Assistance Program, incentive compensation
Skills & Requirements
Must-have
Client Service Governance
Client Satisfaction and Sentiment
Issue Resolution and Escalation
Cross-functional Collaboration
Client Growth Opportunities
Nice-to-have
Proactive Communication
Understanding Client Business
Team Excellence Contribution
Global Client Engagement
Key Requirements
5+ years experience in financial services
College degree, prefer major in finance/management