Senior Customer Support Rep

UPS

Br, Brazil
Customer relationship management
Problem and complaint resolution
Root cause analysis
This position maintains an ongoing, positive relationship with customers through regular proactive and reactive correspondence

Job Summary

  • This position maintains an ongoing, positive relationship with customers through regular proactive and reactive correspondence.
  • He/She resolves customer problems and complaints – many of which require researching the root cause and working with groups to develop corrective action plans where trends exist.
  • Explore your next opportunity at a Fortune Global 500 organization and experience our rewarding culture with talented teams that help you become better every day.

Matching Summary

This position maintains an ongoing, positive relationship with customers through regular proactive and reactive correspondence.

Skills & Requirements

Must-have

  • Customer relationship management
  • Problem and complaint resolution
  • Root cause analysis
  • Collaborative corrective action planning

Nice-to-have

  • Innovative work culture
  • Team collaboration
  • Passion and skill combination

Key Requirements

  • Permanent employee status

Work Rights

Not specified

Tailored Resume

Cover Letter