Not specified (assumed flexible based on company culture)
Post-sales lifecycle management
Customer onboarding and lifecycle
Strategic customer success plans
SHI International Corp. is seeking a Manager for their Security Customer Success team, responsible for overseeing post-sales lifecycle management of Security Enterprise Agreements. The role emphasizes customer satisfaction, collaboration with cross-functional teams, and performance improvement through strategic initiatives
Job Summary
The Manager – Security Customer Success is responsible for the day-to-day management of the Security Customer Success Managers, focusing on onboarding customers, guiding them through their agreement and product lifecycle, and ensuring retention and growth.
This role involves collaborating with cross-functional teams to deliver a seamless customer experience, analyzing feedback to drive improvements, and maintaining strong relationships with key customers and partners.
SHI International Corp. has helped organizations change the world through technology since 1989 and is a $16 billion global provider of IT solutions and services.
Matching Summary
Match Score: 85
SHI International Corp. is seeking a Manager for their Security Customer Success team, responsible for overseeing post-sales lifecycle management of Security Enterprise Agreements. The role emphasizes customer satisfaction, collaboration with cross-functional teams, and performance improvement through strategic initiatives.
Salary
Base: $150,000k - $200,000k; Bonus/Equity: included in range; Benefits: medical, vision, dental, 401K, and flexible spending
Skills & Requirements
Must-have
post-sales lifecycle management
customer onboarding and lifecycle
strategic customer success plans
cross-functional team collaboration
customer feedback analysis
key partner relationship management
performance indicator monitoring
Nice-to-have
customer-centric mindset
effective communication skills
leadership and team performance
empathetic culture fostering
relationship management for results
proactive problem-solving
strategic thinking and trend anticipation
results orientation
adaptability and change leadership
emotional intelligence
Key Requirements
2+ years of Security Sales/Sales management experience
1+ years of Customer Success management experience
3+ years of Security Sales/Security Customer Success experience
Completed Bachelor’s degree or relevant work experience