Member Experience Manager

EōS Fitness

Mesa, AZ, US
Base: $18.50 - $20.50 ph; bonus/equity: not specif...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $18.50 - $20.50 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Member retention strategies
  • Facility cleanliness monitoring

Nice-to-have

  • Fitness industry knowledge
  • Social media platform proficiency
  • Empathetic problem-solving mindset
  • Fast-paced environment adaptability

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs routinely
  • Pass background check successfully

Work Rights

Not specified

Tailored Resume

Cover Letter