Bilingual Case Coordinator, New Business

Manulife

Montreal, Quebec, Canada
Base: $45,900.00 cad - $76,500.00 cad; bonus/equit...
Hybrid
Bilingual (french & english)
Proactive case follow-up
Ownership of assigned cases
Provide proactive support to corporate account offices, national accounts, independent advisors, and clients, as well as collaborating with internal departments to ensure insurance applications are processed efficiently and within established timelines

Job Summary

  • Provide proactive support to corporate account offices, national accounts, independent advisors, and clients, as well as collaborating with internal departments to ensure insurance applications are processed efficiently and within established timelines.
  • Build strong, personalized relationships and provide exceptional support as the main point of contact throughout the new business process, up until the issuance of the insurance coverage.
  • Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

Matching Summary

Provide proactive support to corporate account offices, national accounts, independent advisors, and clients, as well as collaborating with internal departments to ensure insurance applications are processed efficiently and within established timelines.

Salary

Base: $45,900.00 CAD - $76,500.00 CAD; Bonus/Equity: Incentive programs and incentive compensation tied to business and individual performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • Bilingual (French & English)
  • Proactive case follow-up
  • Ownership of assigned cases
  • Microsoft tools proficiency

Nice-to-have

  • Strong team spirit
  • High adaptability
  • Ability to influence and persuade
  • Strong research abilities
  • Knowledge of life insurance terminology

Key Requirements

  • Bilingual (French & English) required
  • Demonstrated customer service experience
  • Proficiency with Microsoft tools (including AI tools)

Work Rights

Not specified

Tailored Resume

Cover Letter