Customer Service Representative - Claims Management Services (cms)

Intact Financial Corporation

St. John's, NL, Canada
Base: $43,600 - $53,200 annual; bonus: up to 10% t...
Hybrid
Bilingual in english and french
High volume inbound call handling
Accurate file documentation skills
Intact Financial Corporation is seeking a Customer Service Representative for their Claims Management Services team, offering a hybrid work model and a focus on employee well-being and development. The ideal candidate will possess customer service experience, bilingual skills in English and French, and the ability to handle inquiries in a fast-paced environment

Job Summary

  • This role involves acting as a subject matter expert on policies while managing high volumes of inbound claims calls.
  • Employees receive comprehensive benefits including telemedicine, wellness accounts, and a defined benefit pension plan offering guaranteed income for life.
  • The position requires flexibility to work varied business hours including evenings and Saturdays across multiple Canadian locations.

Matching Summary

Match Score: 85

Intact Financial Corporation is seeking a Customer Service Representative for their Claims Management Services team, offering a hybrid work model and a focus on employee well-being and development. The ideal candidate will possess customer service experience, bilingual skills in English and French, and the ability to handle inquiries in a fast-paced environment.

Salary

Base: $43,600 - $53,200 annual; Bonus: Up to 10% target (potential double payout); Benefits: Share plan up to 12%, defined benefit pension, hybrid work model

Skills & Requirements

Must-have

  • Bilingual in English and French
  • High volume inbound call handling
  • Accurate file documentation skills
  • Ability to initiate difficult conversations
  • Flexible work schedule availability

Nice-to-have

  • Insurance industry experience preferred
  • Customer service and sales background
  • Self-motivated and resourceful attitude
  • Resilience in fast-evolving environments
  • Strong organizational and agility skills

Key Requirements

  • Must be eligible to work in Canada
  • No specific degree or certification mentioned
  • English and French language proficiency required

Work Rights

Must be eligible to work in Canada from start date

Tailored Resume

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