Senior Technical Account Manager (emea Shift)

Workday

Pune, India
**
7+ years erp or hcm experience
Workday product proficiency required
Emea shift hours availability
** Workday is seeking a Senior Technical Account Manager for its Pune location to enhance customer relationships and manage complex accounts. The role demands a blend of technical expertise, customer service skills, and project management capabilities, particularly within the SaaS environment. **

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
  • Candidates must possess deep technical acumen in Workday products like HCM, Payroll, and Financials to navigate complex customer challenges.
  • This position requires working EMEA shift hours from the Pune office to support global operations and maintain system reliability.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Technical Account Manager for its Pune location to enhance customer relationships and manage complex accounts. The role demands a blend of technical expertise, customer service skills, and project management capabilities, particularly within the SaaS environment. **

Skills & Requirements

Must-have

  • 7+ years ERP or HCM experience
  • Workday product proficiency required
  • EMEA shift hours availability
  • C-level stakeholder engagement
  • Incident and escalation management

Nice-to-have

  • Strong project management skills
  • Curious minds and courageous collaborators
  • Ability to drive customer self-sufficiency
  • Experience with steering committee meetings
  • Willingness to travel up to 25%

Key Requirements

  • BS/MS in Technical Degree or equivalent
  • 7+ years in product support or consulting
  • 5+ years managing Workday/SAP/Oracle projects
  • Relocation to Pune required
  • Must work EMEA shift hours

Work Rights

Not specified

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