Customer Experience Advisor | S1 | Retail Banking | Belfast Royal Avenue Branch

Santander

Belfast, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Onsite (35 hours per week, monday to saturday)
Deliver outstanding customer service
Communicate effectively with customers
Acting as first point of contact
Santander is seeking a Customer Experience Advisor for their Belfast Royal Avenue Branch, where the successful candidate will be responsible for providing exceptional customer service in a dynamic retail banking environment. The role involves assisting customers with transactions, queries, and promoting a positive banking experience while working a 35-hour week on a rota basis

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • For our customers, you’ll be more than just the friendly face and voice of Santander; you’ll be a listener and problem solver, handling transactions, technology assistance, phone inquiries, and fraud protection.
  • Starting salary of £25,000 plus a £500 annual cash allowance, 25 days’ holiday plus bank holidays, and a strong pension scheme are part of the rewards.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Belfast Royal Avenue Branch, where the successful candidate will be responsible for providing exceptional customer service in a dynamic retail banking environment. The role involves assisting customers with transactions, queries, and promoting a positive banking experience while working a 35-hour week on a rota basis.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: holiday, pension, healthcare, protection, share plans, staff products, wellbeing support, family leave

Skills & Requirements

Must-have

  • deliver outstanding customer service
  • communicate effectively with customers
  • acting as first point of contact
  • assisting with day-to-day transactions

Nice-to-have

  • desire to go above-and-beyond
  • effective team working skills
  • flexible, can-do approach
  • openness to broad range of activities

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter