Senior Technical Account Manager, Atlas

Armada

Remote, US
Not specified; not specified; not specified
Remote
8+ years technical account management experience
Enterprise saas platform support in production
Joint success plan development and execution
Armada is seeking a Senior Technical Account Manager for its Atlas platform, responsible for ensuring post-deployment technical success and customer satisfaction. The role involves driving platform adoption, operational maturity, and expansion while building strong relationships with clients

Job Summary

  • Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to remote locations globally.
  • The Senior TAM serves as the primary technical owner post-deployment, focusing on deep platform adoption and operational maturity rather than initial setup.
  • Success is measured by adoption depth, customer confidence, retention, and the ability to drive expansion through demonstrated business value.

Matching Summary

Match Score: 85

Armada is seeking a Senior Technical Account Manager for its Atlas platform, responsible for ensuring post-deployment technical success and customer satisfaction. The role involves driving platform adoption, operational maturity, and expansion while building strong relationships with clients.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years technical account management experience
  • Enterprise SaaS platform support in production
  • Joint Success Plan development and execution
  • Cloud platforms and distributed systems knowledge
  • Technical escalation management and resolution

Nice-to-have

  • Experience with Kubernetes and hybrid cloud
  • Familiarity with sovereign or regulated environments
  • Background in observability or control planes
  • Ability to thrive in ambiguous startup settings
  • Experience driving value realization metrics

Key Requirements

  • 8+ years of experience in technical account management or SRE-adjacent roles
  • Strong background supporting enterprise SaaS platforms in production
  • Proven ability to build Joint Success Plans tied to measurable outcomes

Work Rights

Not specified

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