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Craft Education is seeking a Customer Support Quality Analyst to evaluate and enhance the quality of customer interactions at their Salt Lake City, UT office. The ideal candidate will possess strong analytical skills, effective communication abilities, and relevant experience in quality assurance or customer service.
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Job Summary
The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.
As a Quality Analyst, you will focus on evaluating and improving the quality of human interactions, not systems or software.
This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
Matching Summary
Match Score: 75
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Craft Education is seeking a Customer Support Quality Analyst to evaluate and enhance the quality of customer interactions at their Salt Lake City, UT office. The ideal candidate will possess strong analytical skills, effective communication abilities, and relevant experience in quality assurance or customer service.
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Salary
Pay Range: $49,800.00 - $74,600.00
Skills & Requirements
Must-have
evaluate customer communications
agent performance coaching
data-driven insights
compliance and service quality
speech and text analytics
Nice-to-have
student-focused professionals
emerging technologies
best practices for coaching
Key Requirements
Bachelor’s degree or equivalent experience
1 year relevant experience
Proficiency in ITIL, ServiceNow reporting, Agile/Scrum