The role involves building reliable reporting frameworks and delivering insights to improve contact centre performance across the network
Job Summary
The role involves building reliable reporting frameworks and delivering insights to improve contact centre performance across the network.
Candidates will design dashboards, consolidate data from multiple systems, and perform root cause analysis on key performance indicators like SL and AHT.
The position offers a hybrid working model, health insurance after six months, and discounts on rental cars within a multicultural environment.
Matching Summary
The role involves building reliable reporting frameworks and delivering insights to improve contact centre performance across the network.