Field Support Lead - 6153138 - Baltimore, Md

Accenture

Baltimore, Maryland, United States
Hourly: $23 to $33; bonus/equity: not specified; b...
100% onsite
6+ years desktop support experience
Virtual desktop infrastructure (vdi) support
Windows environment troubleshooting
This role serves as the escalation point for Level 1 support to resolve complex technical issues in both physical desktop and Virtual Desktop Infrastructure environments

Job Summary

  • This role serves as the escalation point for Level 1 support to resolve complex technical issues in both physical desktop and Virtual Desktop Infrastructure environments.
  • Accenture Flex offers competitive rewards, access to benefits programs including medical and dental coverage, and world-class learning resources.
  • The position requires working onsite in Baltimore, MD, within a regulated financial services environment while collaborating with diverse infrastructure and security teams.

Matching Summary

This role serves as the escalation point for Level 1 support to resolve complex technical issues in both physical desktop and Virtual Desktop Infrastructure environments.

Salary

Hourly: $23 to $33; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • 6+ years desktop support experience
  • Virtual Desktop Infrastructure (VDI) support
  • Windows environment troubleshooting
  • ServiceNow incident management
  • Active Directory and Group Policy
  • Endpoint management tools like Intune

Nice-to-have

  • Excellent communication skills
  • Microsoft 365 application proficiency
  • Intermediate problem solving abilities
  • Project coordination experience
  • Team collaboration expertise
  • Data analysis proficiency

Key Requirements

  • Minimum 6+ years of desktop support experience
  • High School Diploma or GED required
  • US work authorization without future sponsorship needed

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter