Provide direct attention, guidance, and support to Rappitenderos at the Hub, addressing their concerns and ensuring an empathetic, efficient experience aligned with Regional Ombudsman guidelines
Job Summary
Provide direct attention, guidance, and support to Rappitenderos at the Hub, addressing their concerns and ensuring an empathetic, efficient experience aligned with Regional Ombudsman guidelines.
Attend to Rappitenderos seeking support at the Hub, actively listening, showing respect, and providing clear guidance, while managing and channeling their inquiries to the appropriate channels with timely follow-up.
Conduct assigned phone calls for programs like Churn Management and Almost Diamond to enhance Rappitendero retention, loyalty, and overall experience, while accurately documenting cases and generating basic reports.
Matching Summary
Provide direct attention, guidance, and support to Rappitenderos at the Hub, addressing their concerns and ensuring an empathetic, efficient experience aligned with Regional Ombudsman guidelines.
Skills & Requirements
Must-have
Direct attention to Rappitenderos
Manage cases and requests
Support strategic programs
Accurate documentation and tracking
Nice-to-have
Revolutionize hours, minutes, seconds
See opportunities where others see problems
See close where others see distance
See adrenaline where others see pressure
Capable of everything, equal opportunities
Key Requirements
Technical or technological degree in administrative areas