Not specified; not specified; benefits include hyb...
Hybrid
8+ years leadership experience
Manage ph-based support teams
Optimize cx systems and processes
The Customer Experience Operations Manager position at CoStar Group in the Philippines involves leading customer support strategy and operations for Realhub and Campaigntrack, focusing on delivering high-quality and scalable customer experiences. The ideal candidate should have extensive leadership experience in customer experience or operations, particularly in tech or high-volume environments
Job Summary
This senior leadership role oversees customer support strategy and operations for Realhub and Campaigntrack while leading a large Philippines-based team.
The successful candidate will optimize systems, drive continuous improvement on performance metrics like CSAT, and partner with Product and Sales to turn insights into revenue opportunities.
The company offers a hybrid work setup, access to Perkbox discounts, LinkedIn Learning for upskilling, and top-notch mental health support through an Employee Assistance Program.
Matching Summary
Match Score: 85
The Customer Experience Operations Manager position at CoStar Group in the Philippines involves leading customer support strategy and operations for Realhub and Campaigntrack, focusing on delivering high-quality and scalable customer experiences. The ideal candidate should have extensive leadership experience in customer experience or operations, particularly in tech or high-volume environments.
Salary
Not specified; Not specified; Benefits include hybrid work, Perkbox, LinkedIn Learning, and EAP
Skills & Requirements
Must-have
8+ years leadership experience
Manage PH-based support teams
Optimize CX systems and processes
Drive CSAT and resolution metrics
Partner with Product and Sales
Experience with Freshdesk or similar
Nice-to-have
Real estate software background
Fintech or high-volume environment
Postgraduate qualifications in operations
Cross-cultural communication skills
Change management expertise
Key Requirements
Bachelor's degree required
Minimum 8+ years of leadership experience
Proven ability to lead through coaching
Solid background in support operations including QA and WFM