The Operations Supervisor will manage daily staff work and overall campaigns to deliver effective services for the Healthcare vertical under Risk Solutions
Job Summary
The Operations Supervisor will manage daily staff work and overall campaigns to deliver effective services for the Healthcare vertical under Risk Solutions.
This role requires maximizing team performance through formal reviews, coaching, and ensuring high-quality output via auditing and call observations.
Candidates must have at least five years of leadership experience, including two years in a supervisory role with remote team management capabilities.
Matching Summary
The Operations Supervisor will manage daily staff work and overall campaigns to deliver effective services for the Healthcare vertical under Risk Solutions.
Skills & Requirements
Must-have
5 years leadership experience
2 years supervisory role
Remote team management experience
Call center experience
Performance review and coaching
Quality auditing and call observation
Nice-to-have
Continuous improvement culture
Fast-paced environment adaptability
Strong interpersonal relationship building
Proactive stakeholder management
Ethical people processes implementation
Key Requirements
Bachelor's degree holder
Minimum 5 years leadership experience
At least 2 years supervisory or operations lead role
Remote team management experience required
Must be in current role for 1 year
No disciplinary action in past 12 months
No attendance or punctuality issues in past 12 months