The Digital Support Representative (DSR) is the primary customer focal point for in-service support of Digital Solutions, reinforcing customer proximity and ensuring high levels of customer satisfaction
Job Summary
The Digital Support Representative (DSR) is the primary customer focal point for in-service support of Digital Solutions, reinforcing customer proximity and ensuring high levels of customer satisfaction.
Your mission is to be the primary customer focal point for Innovation & Digital Solutions for assigned accounts regarding customer support and operations, collecting and relaying the "Customer Voice" to internal stakeholders.
Key deliverables include timely response and support for customer and FSR queries, monthly and weekly reports, documentation of follow-up meetings, and detailed analysis and deployment of action plans based on survey findings.
Matching Summary
The Digital Support Representative (DSR) is the primary customer focal point for in-service support of Digital Solutions, reinforcing customer proximity and ensuring high levels of customer satisfaction.
Skills & Requirements
Must-have
Digital Solutions customer focal point
Customer satisfaction and relationship management
Collect and relay "Customer Voice"
Proximity support and customer visits
English written and oral communication
Nice-to-have
Develop external business relationships
Anticipate customer expectations
Strong sense of ownership
Excitement, curiosity, and passion for digital technology
Key Requirements
Degree in Information Systems, IT, Computer Science, Computer Engineering, or Aviation/Aeronautics