Head Of Customer Segment

Lbgroupcoaching

Birmingham, United Kingdom
Base: £104,992 - £123,520; bonus/equity: annual pe...
Hybrid
Customer segment delivery experience
Commercial performance management
Customer journey shaping
We’re looking for a senior, customer‑led leader to own the performance and end‑to‑end experience of a priority consumer segment

Job Summary

  • We’re looking for a senior, customer‑led leader to own the performance and end‑to‑end experience of a priority consumer segment.
  • This role champions the customer, combining deep insight into customer needs and behaviours with strong commercial accountability to drive retention, sustainable growth and improved customer experience.
  • We offer a wide-ranging benefits package, which includes a generous pension contribution, an annual performance-related bonus, and share schemes.

Matching Summary

We’re looking for a senior, customer‑led leader to own the performance and end‑to‑end experience of a priority consumer segment.

Salary

Base: £104,992 - £123,520; Bonus/Equity: annual performance-related bonus; Benefits: generous pension contribution, share schemes, 30 days holiday

Skills & Requirements

Must-have

  • Customer segment delivery experience
  • Commercial performance management
  • Customer journey shaping
  • Data and insight driven decisions
  • Inclusive and responsible outcomes

Nice-to-have

  • Customer-obsessed leader
  • Bold and constructive challenger
  • Values-led culture builder
  • Flexible working advocate

Key Requirements

  • Customer segment delivery experience (Financial Services)
  • Proven track record shaping commercial outcomes
  • Deep understanding of customer needs
  • Product & Proposition expertise
  • Strategic & analytical thinking
  • Leading change & delivery
  • Relationship building, communication & influence

Work Rights

Not specified

Tailored Resume

Cover Letter