The Technical Product Consultant II position at Adobe focuses on providing top-tier technical support for Adobe Experience Manager (AEM) and related solutions. The role requires a strong background in web technologies and excellent communication skills to ensure customer satisfaction and loyalty
Job Summary
The role involves providing round-the-clock technical assistance for Adobe CQ, Scene7, and DAM solutions while acting as a key contact between customers and internal departments.
Candidates must troubleshoot complex issues such as JVM heap dumps, thread dumps, and performance problems to ensure high levels of customer satisfaction and retention.
The position requires liaising with engineering and product management teams to advocate for customer needs and drive future product development based on real-world impact.
Matching Summary
Match Score: 85
The Technical Product Consultant II position at Adobe focuses on providing top-tier technical support for Adobe Experience Manager (AEM) and related solutions. The role requires a strong background in web technologies and excellent communication skills to ensure customer satisfaction and loyalty.
Skills & Requirements
Must-have
Java/J2EE coding and garbage collection tuning
JVM Heap Dump and Thread Dump Analysis
REST API, HTML, CSS, XML, AJAX proficiency
Windows, UNIX, Linux, Solaris OS knowledge
Web architecture and caching performance understanding
Nice-to-have
Excellent oral and written communication skills
Ability to articulate technical solutions to non-technical audiences
Experience with AEM, CQ, Scene7, and DAM solutions
Strong listening and Q&A dialogue building skills
Key Requirements
Bachelor's or Master's degree in Computer Science
2-4 years experience in Web and/or ECMS technologies
Proficiency in Java, JavaScript, and Content Management Systems