Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent french language skills
This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment

Job Summary

  • This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment.
  • The Technical Account Manager is responsible for driving escalations, managing incidents, and coordinating with C-level executives to resolve production-blocking issues.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, alongside competitive compensation including bonus plans and stock grants.

Matching Summary

This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on careers page

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent French language skills
  • HCM Payroll Financials expertise
  • C-level stakeholder engagement

Nice-to-have

  • Strategic problem solving abilities
  • Cross-functional collaboration skills
  • Proactive risk mitigation mindset
  • Continuous improvement initiatives
  • High-stress situation management

Key Requirements

  • BS or MS in Computer Science or equivalent
  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Fluent French (Canadian preferred)
  • Experience with HR, Payroll, or Finance domains

Work Rights

Not specified

Tailored Resume

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