The Install Success Coordinator owns the customer’s success with their new instrumentation by managing all facets of the installation process from site preparation to completion
Job Summary
The Install Success Coordinator owns the customer’s success with their new instrumentation by managing all facets of the installation process from site preparation to completion.
This role requires partnering with multiple internal teams and business partners to deliver a superior customer experience and ensure timely, quality service.
The position is hybrid with office attendance required three days a week and offers a competitive pay range plus eligibility for bonus, stock, and benefits.
Matching Summary
The Install Success Coordinator owns the customer’s success with their new instrumentation by managing all facets of the installation process from site preparation to completion.
Salary
Base: $28.27 - $44.17/hr; Bonus/Equity: Eligibility for bonus and stock; Benefits: Included
Skills & Requirements
Must-have
Customer installation coordination
Scheduling and resource allocation
Technical site preparation communication
Customer service and project management
Use of enterprise scheduling tools
Nice-to-have
Technical knowledge of analytical equipment
Strong planning and organizational skills
Effective communication and interpersonal skills
Ability to work independently and in teams
Proactive scheduling approach
Key Requirements
Academic degree with technological/engineering background or equivalent experience
2+ years relevant experience
Demonstrated technical communication skills
Experience in customer service or project management
Ability to meet customer and company response times