Customer Service Operator, Otisline - 1st Shift

Otis

BLOOMFIELD, CT, USA
$42,000 a year py
**
Professional phone etiquette
Handle difficult customers
Salesforce service cloud
** Otis is seeking a Customer Service Operator for its Otisline team for 1st shift in Bloomfield, CT, offering a hybrid work arrangement after training. The role involves processing service requests, dispatching mechanics, and maintaining customer service excellence, requiring strong communication skills and a high school diploma. **

Job Summary

  • OTISLINE® is a unique, quality-driven, customer-focused environment where employees are experts in the elevator industry.
  • Responsibilities include receiving, documenting, and processing service requests, ensuring timely dispatching of mechanics, and escalating issues as appropriate.
  • Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people every day.

Matching Summary

Match Score: 75

** Otis is seeking a Customer Service Operator for its Otisline team for 1st shift in Bloomfield, CT, offering a hybrid work arrangement after training. The role involves processing service requests, dispatching mechanics, and maintaining customer service excellence, requiring strong communication skills and a high school diploma. **

Salary

$42,000 a year

Skills & Requirements

Must-have

  • Professional phone etiquette
  • Handle difficult customers
  • Salesforce Service Cloud
  • French/English language required
  • Dedicated workspace and high-speed internet
  • Type at least 25 wpm with accuracy

Nice-to-have

  • Teamwork and commitment
  • Continuous improvement activities
  • Elevator industry expertise

Key Requirements

  • High school diploma
  • Ability to attain and maintain department performance metrics
  • Adhere to assigned work schedules
  • Work rotational scheduled weekends and holidays
  • Work well in a call center and team environment

Work Rights

Not specified

Tailored Resume

Cover Letter