Responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair, focusing on GC, GCMS, and multi-vendor systems solutions
Job Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair, focusing on GC, GCMS, and multi-vendor systems solutions.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Matching Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair, focusing on GC, GCMS, and multi-vendor systems solutions.
Skills & Requirements
Must-have
On-site installation and maintenance
Gas Phase Chromatography experience
Hardware/software/network troubleshooting
Customer site equipment calibration
Product performance diagnosis and repair
Nice-to-have
Internal technical training delivery
Collaboration with sales and R&D teams
Preventive maintenance advisory
Managing product escalations
Lead qualification
Key Requirements
Bachelor's or Master's Degree or equivalent
At least 4+ years relevant experience
Experience on Gas Phase Chromatography
Consent to customer/vendor credentialing requirements