Job Summary

• The role involves providing coaching and guidance to Field Engineers and service contractors. You will act as an escalation path for technical support and resolve complex issues creatively. The position requires travel to sites and the development of training materials for field service resources.
• You will be responsible for delivering 2nd level escalation support and ensuring timely communication with customers. Extended travel may be necessary during project phases or peak business periods. Strong organizational skills and the ability to handle difficult customer situations are essential.
• This position offers an opportunity to enhance competencies and skills within the team while supporting project profitability targets.

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Skills & Requirements

Key Requirements

• Bachelor's degree in Engineering
• 6+ years of relevant experience
• Advanced knowledge in PLC protocols

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