This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up
Job Summary
This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up.
As a Performance Management Specialist-Workers Compensation, you will work collaboratively and innovatively within the Performance Improvement Team to develop innovative best practice claims management strategies to drive improved business performance.
DXC is committed to building better futures for our customers, colleagues, environment, and communities.
Matching Summary
This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up.
Skills & Requirements
Must-have
Workers Compensation Legislation
governing standards of practice
Agent remuneration drivers
GWCC, CRM salesforce, QLIK reporting
scheme systems including Kofax
Excellent oral and written communication
Strong analytical skills
Nice-to-have
collaboration and innovation
customer-focused service team
Continuous improvement and initiative
flexibility and ability to adapt
Effective consultation, negotiation
Innovation and lateral thinking
Relationship building
Customer service focus
Key Requirements
Understanding Workers Compensation Legislation
Understanding governing standards of practice
Understanding Agent remuneration drivers
Highly experienced in GWCC, CRM salesforce, QLIK reporting