Sr. Supervisor, Warranty Administration

Carrier Global Corporation

Base: $79,000.00 - $158,000.00 annually; bonus/equ...
Not specified (assumed hybrid or onsite based on the nature of the role).
Supervise team of five direct reports
Administer warranty and policy claims
Manage customer service support staff
Carrier Global Corporation is seeking a Senior Supervisor for Warranty Administration to lead a team focused on warranty claims and customer service. The ideal candidate should have strong leadership skills, experience in customer service or warranty management, and a technical aptitude for process improvement

Job Summary

  • The Senior Supervisor will lead a team of five while personally managing high-level escalated customer inquiries and ensuring consistent service quality.
  • This role requires hands-on supervision of warranty claim workflows, process improvement initiatives, and coordination with departments such as Sales, Legal, and IT.
  • Employees are eligible for comprehensive benefits including health care, retirement plans, up to 15 days of paid vacation, and tuition assistance.

Matching Summary

Match Score: 85

Carrier Global Corporation is seeking a Senior Supervisor for Warranty Administration to lead a team focused on warranty claims and customer service. The ideal candidate should have strong leadership skills, experience in customer service or warranty management, and a technical aptitude for process improvement.

Salary

Base: $79,000.00 - $158,000.00 annually; Bonus/Equity: Short-term cash incentives subject to plan requirements; Benefits: Health care, retirement, paid time off, tuition assistance

Skills & Requirements

Must-have

  • Supervise team of five direct reports
  • Administer warranty and policy claims
  • Manage customer service support staff
  • Coordinate with cross-functional partners
  • Ensure regulatory compliance adherence

Nice-to-have

  • Experience in HVAC industry preferred
  • Proficient in Six Sigma or Lean methodologies
  • Strong stakeholder management skills
  • Knowledge of accounting principles
  • Leadership experience in call center environment

Key Requirements

  • Associate degree required
  • 3+ years progressive experience in customer service or warranty management
  • 2+ years of leadership responsibilities
  • 3+ years experience using computer applications
  • Willingness to travel domestically up to 10%

Work Rights

Not specified

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