Manages all customer service activities and portfolio activities related to soft bucket (0-60 DPD) collections
Job Summary
Manages all customer service activities and portfolio activities related to soft bucket (0-60 DPD) collections.
Establishes strategic customer service guidance and technical support initiatives in order to improve the efficiency of customer contact services.
Offers personal and professional development through Caterpillar’s employee resource groups across the globe, career development opportunities with global prospects, and a holistic health and wellness program.
Matching Summary
Manages all customer service activities and portfolio activities related to soft bucket (0-60 DPD) collections.
Skills & Requirements
Must-have
Customer service concepts and techniques
Portfolio activities for collections
Real-time management of customer contact metrics
Vendor management
Loss prevention
Nice-to-have
Coaching and mentoring individuals
Conflict resolution techniques
Effective communication behaviors
Problem solving approaches
Customer retention strategies
Key Requirements
Degree or equivalent experience desired
Work a 5-day-a-week schedule in the office
Extensive experience in Service Excellence
Extensive experience in Decision Making and Critical Thinking