Extensive experience leading customer care operations
Strong strategic leadership capability
Advanced financial acumen including budget ownership
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Vetamc is seeking a Director of Customer Care to lead the transformation of their customer care organization, focusing on enhancing customer experience and operational efficiency. The ideal candidate will have extensive experience in customer care operations, vendor management, and team leadership, particularly within SAP or similar enterprise systems.
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Job Summary
The Director of Customer Care is responsible for transforming the Customer Care organization to enhance customer experience.
This role oversees vendor partnerships and ensures compliance, efficiency, and cost optimization.
The successful candidate will lead a team to deliver a seamless, unified customer experience while driving revenue growth.
Matching Summary
Match Score: 75
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Vetamc is seeking a Director of Customer Care to lead the transformation of their customer care organization, focusing on enhancing customer experience and operational efficiency. The ideal candidate will have extensive experience in customer care operations, vendor management, and team leadership, particularly within SAP or similar enterprise systems.
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Salary
Base: $156,900.00 - $247,000.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Extensive experience leading customer care operations
Strong strategic leadership capability
Advanced financial acumen including budget ownership
Nice-to-have
Ability to influence senior stakeholders
Proven track record of building high-performing teams