The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system
Job Summary
The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system.
This role is part of the Food & Beverage Service department, reporting into the Membership and Food & Beverage Reservations Manager.
Four Seasons provides a world-class employee experience and company culture, with competitive salary, excellent training, and complimentary accommodation at other Four Seasons Hotels and Resorts.
Matching Summary
The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system.
Skills & Requirements
Must-have
Respond to guest communications
Create and maintain reservation records
Process cancellations and modifications
Track Private Dining Room availability
Understand restaurant positioning and promotions
Capture sales from incoming calls
Nice-to-have
Genuine heart and luxury service
Personalised hospitality
Anticipate and prioritize guest needs
Energetic and professional approach
Key Requirements
Minimum one year administrative experience
Hospitality or restaurant related experience preferred