Job Summary

• You will drive the global Customer Engagement agenda by leading specialist teams in customer communication and support, ensuring strong operational alignment between HQ and markets.
• You will secure the prerequisites needed for efficient operations and play a central role in future-proofing and delivering strategies that strengthen customer support and communication to drive loyalty, customer satisfaction and world-class operations.
• This is a full-time consultant position in Gothenburg through Incluso, a 9-month limited contract to begin with, with the possibility of extension.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor's degree required
• Minimum 3 years people management
• 5-7 years CX-focused role experience
• Strong knowledge of CX frameworks
• Excellent communication skills
• Experience collaborating across countries

Work Rights