Senior Manager, Biodevice Field Services

Zoetis

United States
On-site
Lead field service managers
Manage regional p&l
Customer-focused team leadership
Zoetis is seeking a Senior Manager for Biodevice Field Services to oversee a team responsible for delivering top-notch service to customers while managing the financial aspects of the BioDevice business. The role requires strong leadership, technical skills, and a focus on customer satisfaction, with a significant emphasis on team development and operational efficiency

Job Summary

  • The Senior Manager, BioDevice Field Services will be responsible for leading, coordinating, and managing all technical and mechanical responsibilities of the BioDevice business within assigned region.
  • The main responsibilities will be to ensure all BioDevice Customers receive “Best In-Class” service and support while managing regional P&L.
  • The Sr. Manager BioDevice Field Services will be tasked with establishing new Service Programs to support the growth as the business expands into other areas.

Matching Summary

Match Score: 85

Zoetis is seeking a Senior Manager for Biodevice Field Services to oversee a team responsible for delivering top-notch service to customers while managing the financial aspects of the BioDevice business. The role requires strong leadership, technical skills, and a focus on customer satisfaction, with a significant emphasis on team development and operational efficiency.

Skills & Requirements

Must-have

  • Lead Field Service Managers
  • Manage regional P&L
  • Customer-focused team leadership
  • Troubleshooting process issues
  • Ensure understanding of In Ovo procedures
  • Manage BioDevice Field Service Programs
  • Financial expense management
  • Conduct ride-alongs
  • Oversee Process Evaluation Program
  • Lead communication for Field Service Activities
  • Manage CRM data collection
  • Coordinate Field Service Program execution
  • Plan and coordinate training classes
  • Implement effective procedures
  • Provide customer feedback
  • Develop Improvement Plans
  • Coordinate Engineering Change Notifications
  • Establish baseline functions
  • Guide development of new devices
  • Lead equipment installations
  • Establish new Service Programs
  • Lead recruiting and hiring
  • Mentoring and coaching colleagues

Nice-to-have

  • Bilingual (English and Spanish) preferred

Key Requirements

  • Bachelor’s degree in poultry science or related field preferred
  • Greater than 10 years of related experience
  • Minimum of 5 years of people management

Work Rights

Not specified

Tailored Resume

Cover Letter