Customer Service Specialist - Patient Advocate

Medtronic

Base: $53,600.00 - $80,400.00; bonus/equity: eligi...
Fully remote
Outbound patient outreach
In-depth product knowledge
Customer relationship management
This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts

Job Summary

  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
  • The Patient Advocate plays a critical role in supporting the Pelvic Health and Neuromodulation organizations by delivering high-quality customer service and driving meaningful patient engagement.
  • Medtronic offers a competitive Salary and flexible Benefits Package.

Matching Summary

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

Salary

Base: $53,600.00 - $80,400.00; Bonus/Equity: Eligible for Medtronic Incentive Plan; Benefits: Health, Dental, Vision, HSA, FSA, Life Insurance, LTD, Dependent Daycare FSA, Tuition Assistance, Well-being Program, 401(k) with match, Paid Time Off, Paid Holidays, ESPP, EAP, Non-qualified Retirement Plan Supplement, Capital Accumulation Plan

Skills & Requirements

Must-have

  • Outbound patient outreach
  • In-depth product knowledge
  • Customer relationship management
  • High daily call volume management
  • Analyze and resolve issues

Nice-to-have

  • Medical device product knowledge
  • Anatomy and physiology expertise
  • Previous team leadership experience
  • High-volume healthcare call center

Key Requirements

  • High School Diploma or equivalent with 4 years of work experience
  • Associate's Degree with 2+ years experience
  • Baccalaureate Degree with 1+ year experience
  • Unrestricted U.S. work authorization

Work Rights

Unrestricted U.S. work authorization

Tailored Resume

Cover Letter