Sr TAM Manager, NA Books

Amazon

CR, H, Heredia
On-site
Direct hiring and development of tam team
Strong publisher support experience
Data analysis and decision-making skills
Amazon's North America Books team is seeking a Sr TAM Manager to lead a team of Technical Account Managers, focusing on enhancing publisher support and improving operational processes. The role involves managing a team, collaborating with product and engineering teams, and ensuring high-quality service delivery to publishers

Job Summary

  • The role involves leading a team of over 12 Technical Account Managers to support world's most influential publishers.
  • Responsibilities include onboarding publishers, troubleshooting technical issues, and educating them on best practices for high-quality content.
  • The manager will act as a key escalation point for vendor concerns and define new KPIs for global operational support.

Matching Summary

Match Score: 85

Amazon's North America Books team is seeking a Sr TAM Manager to lead a team of Technical Account Managers, focusing on enhancing publisher support and improving operational processes. The role involves managing a team, collaborating with product and engineering teams, and ensuring high-quality service delivery to publishers.

Skills & Requirements

Must-have

  • Direct hiring and development of TAM team
  • Strong publisher support experience
  • Data analysis and decision-making skills
  • Define and improve standard operating procedures
  • Root cause investigation and resolution

Nice-to-have

  • Continuous improvement initiative contribution
  • Subject-matter expert in global processes
  • Leverage technology for operational scalability
  • Advocate for publisher requirements effectively

Key Requirements

  • Experience managing teams of 12+ staff
  • Proven track record in publisher support
  • Ability to deliver services against defined processes

Work Rights

Not specified

Tailored Resume

Cover Letter